Shipping Policy

Last Updated: July 11, 2026

East Texas Containers Inc (“we,” “our,” or “us”) is committed to providing dependable and efficient delivery services for our customers. This Shipping Policy explains how we process orders, estimated delivery time frames, shipping coverage, customer responsibilities, and other important shipping information.

Contact Information

East Texas Containers Inc: 10235 County Rd 489 Tyler, TX 75706 United States

Phone: +1 (903) 224-5216

Email: sales@easttexascontainers.com

Contact Page: https://easttexascontainers.com/contact/

Business Hours

All order processing, customer support, and shipping communications are conducted during our regular business hours.

Time Zone: (GMT-06:00) Central Standard Time (Chicago)

Business Hours

Monday – Friday: 8:00 AM – 4:30 PM
Saturday – Sunday: Closed

Orders placed outside business hours, on weekends, or on public holidays will be processed on the next business day.

Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (GMT-06:00) Central Standard Time (Chicago)

Orders received before 5:00 PM on a business day will begin processing on the same business day whenever possible.

Orders received after 5:00 PM, on weekends, or on public holidays will begin processing on the next business day.

Please note that placing an order before the cut-off time does not guarantee same-day shipment. Orders are subject to payment verification, product availability, and processing requirements.

Order Processing

Once your order has been placed and payment has been successfully received and verified, we will begin preparing your order for shipment or delivery.

Processing Time: 1–2 Business Days

Processing times may vary during periods of high demand or for custom products. If additional time is required, we will notify you as soon as reasonably possible.

Shipping Time

After an order has been dispatched, estimated delivery time is generally:

Transit Time: 3–7 Business Days

Delivery times are estimates only and may vary depending on:

Delivery destination
Carrier schedules
Weather conditions
Traffic or road closures
Product availability
Remote or rural locations
Other unforeseen circumstances

Estimated Total Delivery Time

Under normal operating conditions, the estimated timeframe from placing an order to delivery is:

Order Processing: 1–2 Business Days
Shipping Transit: 3–7 Business Days

Estimated Total Delivery Time: 4–9 Business Days

These estimates are provided for convenience only and are not guaranteed delivery dates.

Shipping Coverage

East Texas Containers Inc provides delivery services throughout Texas and many locations within the United States.

Shipping availability depends on carrier service areas, accessibility of the delivery location, and operational limitations. Certain remote or restricted locations may require additional transit time or delivery charges.

If we are unable to deliver to your location, we will contact you before processing your order.

Shipping Costs

Shipping charges vary depending on several factors, including:

Delivery location
Product size and weight
Delivery method
Accessibility of the delivery site

Applicable shipping fees will be provided during the quotation, order confirmation, or checkout process before your purchase is finalized.

Delivery Requirements

Many of our products are large, heavy, or require specialized transportation.

To ensure successful delivery, customers are responsible for:

Providing a complete and accurate delivery address.
Providing a valid phone number and email address.
Ensuring the delivery location is accessible for commercial delivery vehicles.
Providing adequate space for unloading and placement.
Obtaining any permits, permissions, or approvals required for delivery.
Ensuring someone is available to receive the delivery when required.

If delivery cannot be completed because the site is inaccessible, incorrect information was provided, or the customer is unavailable, additional delivery or redelivery charges may apply.

Inspection Upon Delivery

Customers should inspect all products immediately upon delivery.

If you discover:

Shipping damage
Missing items
Incorrect products
Delivery discrepancies

please notify East Texas Containers Inc within 48 hours of delivery.

Prompt notification allows us to investigate the issue and work toward an appropriate resolution.

Shipping Delays

Although we make every effort to deliver orders within the estimated time frame, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Severe weather
Natural disasters
Road closures
Carrier delays
Supply chain disruptions
Government actions or restrictions
Public holidays
Equipment failures
Other unforeseen events

East Texas Containers Inc is not responsible for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information when placing an order.

East Texas Containers Inc is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you need to correct your shipping information after placing an order, please contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched.

Delivery Attempts

Depending on the product and delivery method, carriers may make one or more delivery attempts.

If a delivery cannot be completed because the customer is unavailable or the delivery site is inaccessible, additional delivery fees, storage fees, or redeliver charges may apply.

Title and Risk of Loss

Ownership and responsibility for products transfer to the customer upon successful delivery to the delivery address or upon receipt by the customer or an authorized recipient.

Customers should inspect products promptly and report any concerns within the time frame outlined in this policy.

Shipping Updates

When available, customers may receive order confirmations, dispatch notifications, or shipping updates.

For questions regarding your shipment or delivery status, please contact our customer support team during business hours.

Policy Changes

East Texas Containers Inc reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically for the latest information.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us.

Business Name: East Texas Containers Inc

Timezone: (GMT-06:00) Central Standard Time (Chicago)

Address: 10235 County Rd 489 Tyler, TX 75706 United States