Warranty Policy

Last Updated: July 11, 2026

At East Texas Containers Inc (“East Texas Containers,” “we,” “our,” or “us”), we are committed to supplying quality container solutions and products that meet customer expectations. This Warranty Policy explains the warranty coverage available for eligible products, warranty limitations, and the process for submitting a warranty claim.

This policy applies only to eligible products supplied by East Texas Containers Inc and is subject to the terms and conditions outlined below.

Warranty Coverage

East Texas Containers Inc provides a limited warranty covering eligible products against certain manufacturing defects and material defects that affect the intended use of the product.

Warranty coverage begins on the date the product is delivered to the customer.

Standard Warranty Period

Warranty Period: 12 Months

The warranty period applies unless a different warranty period is provided in writing for a specific product or order.

What Is Covered

Subject to inspection, verification, and approval, warranty coverage may apply to:

Manufacturing defects.
Structural defects affecting normal intended use.
Material defects present at the time of delivery.
Workmanship issues that affect product functionality.
Products supplied in a condition substantially inconsistent with the agreed product description.

What Is Not Covered

This warranty does not cover issues caused by normal use, customer actions, or circumstances outside the control of East Texas Containers Inc.

Warranty Exclusions

Warranty coverage does not apply to:

Normal wear and tear.
Cosmetic damage occurring after delivery.
Scratches, dents, paint fading, or surface imperfections considered normal over time.
Surface rust or weathering that does not affect structural integrity.
Damage caused by misuse, neglect, abuse, or improper handling.
Damage caused by improper installation, placement, or modification.
Unauthorized repairs, alterations, or modifications.
Damage caused by floods, storms, fires, accidents, or natural disasters.
Damage resulting from failure to maintain the product properly.
Issues caused by conditions outside the intended use of the product.

Warranty Claim Process

Customers should contact East Texas Containers Inc as soon as they discover a potential warranty issue.

Required Warranty Claim Information

To help us review your claim, please provide:

Customer name.
Order number or proof of purchase.
Description of the issue.
Photographs or videos of the affected product, where available.
Delivery information.
Current contact information.

Additional information may be requested to properly evaluate the warranty claim.

Warranty Resolution

If a warranty claim is approved, East Texas Containers Inc may provide one or more of the following solutions:

Repair of the affected product.
Replacement of the product or affected component.
Replacement parts.
Store credit.
Partial refund.
Full refund where appropriate.

The resolution provided will depend on the nature of the issue, product availability, repair feasibility, and other relevant circumstances.

Inspection Rights

East Texas Containers Inc reserves the right to inspect products, request additional documentation, or review photographs before approving or denying a warranty claim.

Products may need to be examined by our team or an authorized representative before a final warranty decision is made.

Customers should not make repairs, modifications, or alterations to a product under warranty without prior approval from East Texas Containers Inc.

Warranty Transferability

Unless otherwise agreed in writing, warranty coverage applies only to the original purchaser and may not be transferred to another party.

Limitation of Warranty

Except where required by applicable law, this Warranty Policy represents the sole warranty provided by East Texas Containers Inc regarding eligible products.

No employee, representative, agent, or third party is authorized to modify, extend, or create additional warranty obligations unless approved in writing by East Texas Containers Inc.

Business Hours & Time Zone

All warranty inquiries, claim submissions, and warranty-related communications are handled according to the following schedule:

Time Zone: (GMT-06:00) Central Standard Time (Chicago)

Business Hours

Monday – Friday: 8:00 AM – 4:30 PM
Saturday – Sunday: Closed

Warranty requests received outside business hours will be reviewed on the next business day.

Changes to This Warranty Policy

East Texas Containers Inc reserves the right to update or modify this Warranty Policy at any time.

Any changes become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically for updated warranty information.

Contact Us

For warranty inquiries or to submit a warranty claim, please contact us.

Business Name: East Texas Containers Inc

Address:
10235 County Rd 489
Tyler, TX 75706
United States